CHANGE MANAGEMENT
            

Aims

             

To give participants an awareness of the need for continual improvement and change within the organisation and to equip them with the capability to manage that change and it’s effects.

To develop confidence, and the practical skills to communicate in a more assertive way in the work place.

          

Course Objectives

           

By the end of the course, delegates will have:

       

• considered ways in which they can improve the service they provide by making positive changes to daily, weekly, monthly routines.

• an awareness of the different skills required to facilitate the change process.

• the ability to recognise the verbal and non-verbal aspects of Non-Assertive and Aggressive behaviour and demonstrate appropriate use of Assertive Behaviour                                                                                                                                                                

• an understanding and be able to correctly use the Three Step Approach to assertion and demonstrate appropriate use of Assertiveness Techniques.   

• practiced the skill acquired during the workshop in a safe environment

• set and prioritised a personal action plan for behaviour back in the workplace                                                                        

               

Method of Training

Our courses are highly participative with delegates working from a workbook, linked with group activities and role-play, as appropriate.