COMMUNICATION SKILLS & INTERPERSONAL STYLES
            

The Objectives

Participants will be able to:

 

  • Know their own preferred working style and its strengths and weaknesses

  • Recognise and appreciate other working styles and their strengths and weaknesses

  • Recognise the different styles reactions under stress

  • Apply modification of their style to build rapport and deal with difficult people and difficult situations

  • Demonstrate flexibility in their style when communicating using E mail, telephone conferencing, presenting, coaching, giving feedback, getting work completed, and generally managing people.

           

Course Agenda

Understanding our behaviour

  • Introduction and objectives

  • Understanding perception

  • Beliefs, values and behaviour

  • Assertiveness and expressiveness behaviours

  • Four working styles -  strengths and weakness exercise

  • Self assessment review using “It’s a matter of style” booklet

  • Questions and feedback

Recognising others behaviour including stress

  • Recognising others - exercise

  • The value of other styles strengths exercise

  • Behaviours under stress understanding ourselves and others

  • Own examples

 Adapting our behaviour

  • Four Styles - expectations and adapting for a win win

  • Managing difficult people and situations

  • Skill practice with scenarios

Improving communication

  • Adapting our style for improved communication using E mail, telephone conferencing, presenting, coaching, giving feedback, getting work completed, and generally managing people.

  • An introduction to the impact of cultural awareness and style

  • Summary and action plan for transition of the learning back at the work place

Method of Training

Our courses are highly participative with delegates working from a workbook, linked with group activities and role-play, as appropriate. 

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