PARTNERS in business

Management / Supervisory Skills Modules

Sample Course

A structured skills development programme over a three / four month period designed to give staff who are new to management or have received little formal training a grounding in core management skills, whilst giving them time to utilise these skills in the workplace and review progress in future modules.

All content and training will be tailored to meet the organisations culture and wherever possible draw upon examples and case studies.

Module	Topic	Content
1	Introduction Leadership and motivation 1 day	Welcome and introduction Course objectives and individual objectives Review manger/leader wide range of qualities and competencies to deal with the varied situations Defining Leadership Role of the leader Leaders and managers exercise Leadership styles exercise Situational Leadership styles exercise and scenarios Functional leadership Self belief Team leading video Applying the learning to the organisations environment Motivation exercise Understanding what motivates people Motivational theories and exercises Motivation plan for the team Action plan
2	Review Team building and management 1 day	Action plan for Module 1 The difference between a group and a team Team development stages Strengths and weaknesses of your team Team types – Belbin’s Inventory Team working skills – video Team communication- exercises Team goals setting Team meetings – getting more out of them, including managing time, agenda, outcomes Team meeting - exercise Negotiation team exercise – Hot air Empowering the team Self managed teams Developing the team - exercise Action Planning
3	Review Time management Delegation and Objective setting 1 day	Action plan for module 2 Managing yourself Principles of time management urgent v important - exercise Proactive management – setting and planning tasks Leading a team to high performance - cascading objectives exercise Diary management Setting and planning and monitoring tasks for your teams Reactive management – coping with crisis What to do when ‘dumped upon’ Managing your manager Reprioritising your workload Delegating – what and how to do it Delegation – principles and time saving benefits –exercise Action Planning

4	Review Relationship Management including managing difficult people 1 day	Action plans from Module 3 Self awareness know your working style Understanding different styles How well do we communicate? – Self assessment activity Identifying barriers to effective communications – exercise Essential communication skills – Building rapport – exercise Identifying aggressive, submissive and assertive behaviour Being aware of body language – exercise Asking questions – exercise Actively listening – exercise Feedback giving and receiving – exercises, Feedback video Giving clear instructions Handling difficult people Who do we find difficult? – exercise What do people find difficult about us? – exercise Recognising different types of difficult people Attacking the problem, not the person – exercise Role plays with discussion and critique Action Planning

By the end of the course participants will be able to:

Module 1

Define and prioritise tasks and responsibilities of the management job
Understand their own management style and be able to adapt for different situations
Provide opportunities for self and individual motivation

Module 2

Relate the stages of team development to their current team
Recognise the different roles within the team and manage the people effectively
Use empowerment of the team at appropriate times
Develop an action plan to build an effective team

Module 3

Utilise the tools of time management for greater efficiency
Set realistic and measurable objectives with their employees
Delegate a range of suitable tasks to different people with confidence

Module 4

Know their own working style.
Apply styles model to formulate how to give positive and critical feedback to others in their team
Identify and develop an action plan for dealing with under-performers

Every module

Develop an individual action plan to implement ideas generated on the course.

METHOD OF TRAINING

Our courses are “ACTIVE” and “interactive” and geared to delegates personal experience, and therefore the maximum number of delegates is specifically determined to ensure that each delegate gains the maximum benefit through a more individualised and involved approach